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© ILLUMINATI COSMETICS LLC

SHIPPING & RETURNS

SHIPPING

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1­-2 business day after you order. *NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time! 

Transit times will vary based upon a few different conditions, including but not limited to: 

  • Total distance between us and you

  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment

  • What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

DOMESTIC: 
First Class: 7-10 Business Days 
Priority Mail: 5-7 Business Days 

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc): 
Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)

DHL Express: 2-5 Business Days

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number. 

RETURNS
We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 14 days of receiving the product. Send return information via the contact page. 

Please allow 5-­7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.